Madrid Convention Bureau
Madrid Convention Bureau is the sole negotiator between companies and organisations linked to the meetings industry in Madrid and any organisation interested in holding a meeting in the city.
Madrid Convention Bureau is at the service of incentive trip, meeting and event organisers to guarantee that any event held here runs smoothly and to promote the Spanish capital as a city for business gatherings.
Advice on identifying associated local businesses for activities and requirements while organising and holding a meeting or event.
The main aim of the Madrid Convention Bureau to promote Madrid as a location for national and international congresses and other gatherings and to provide technical and institutional support for them, thus generating a positive impact on the city.
The Madrid Convention Bureau is committed to constantly working to improve the quality of the services it offers to the public and its partners, with a view to meeting all their needs and exceeding their expectations, thus improving the image and positioning of the city of Madrid as a destination for all types of meetings and other events.
The Madrid Convention Bureau also assumes a commitment to:
Create work dynamics geared towards optimising our internal operation and the quality of the service we provide, by allocating the necessary human and technical resources.
Assess our clients’ level of satisfaction continually, and ask for their opinions, comments and suggestions in order to improve the quality of the services we provide.
Revise our work processes and adapt them permanently in order to be more efficient.
Encourage everyone on staff to be a part of this effort to excel and constantly improve.
Adapt and modernise our technical equipment and support systems so that they always fit in with the goals explained in the MCB Action Plan and complementary documents.
Meet rapidly and effectively the needs of suppliers, organisers and other companies working in the MICE sector in Madrid.
Incorporate sustainable development criteria that minimise energy consumption and inform the Madrid Convention Bureau team about and raise their awareness of the environment. In this sense, it is considered that the work carried out at the MCB Office has a minimal impact on the environment.
